Subject: Re: [Bug 121979] Can't fix java runtime error
From: Teal <Tealtbird@ncf.ca>
Date: 4/19/2013 2:11 PM

To: bugzilla@apache.org

I cannot see any option to download 32 or 64 bit, so I assumed it was for both. See attached or link. http://java.com/en/download/windows_xpi.jsp?locale=en
Today I downloaded from the page above, for about the 3rd time since October, 2012. I no longer get the error messages I was getting. AOO just crashes immediately and I have to use Windows 7 Task Manager to end the program.
I would say my computer skills are about medium. I have been using computers, continuously, since the early 1970's. Had a lot of experience getting things to work but this is beyond my skills.
The was able to open the .xml file before PC World and the Media put out a big security scare, last fall. At that time I uninstalled Java. 3 weeks later I reinstalled and have not been able to get AOO to open this file and a couple others since that time.
I am retired, have little income and have been using AOO for personal use for a long time. At least 13 years.
Janet
On 4/19/2013 10:39 AM, bugzilla@apache.org wrote:

>     https://issues.apache.org/ooo/show_bug.cgi?id=121979

>     --- Comment #3 from Ariel Constenla-Haile <arielch@apache.org> ---
>     (In reply to comment #2)

> >     Still no solution. 2013, 04, 19

>     Did you install a 32 bit Java Runtime Environment and follow the advice in
>     comment 1?

2013, 04, 19, System Requirments, Java 7m Update 21, (build 1,7,0_21-b11) installed.JPG

2013, 04, 19, Task Manager, Performanace.JPG

2013, 04, 19, Java 7m Update 21, (build 1,7,0_21-b11) installed.JPG